Unit 3 – Organizational Behaviour

Organizational Behavior (OB)

Scope Of Organisational Behaviour

Characteristics of Organisational Behaviour

OB Models

Fundamentals of Individual Behaviour

Meaning of Individual Behaviour

Importance of Understanding Individual Behaviour

Types of Individual Behaviour

Features of Individual Behaviour

Personality

Characteristics of Personality

Determinants of Personality

Carl Jung’s Classification of Personality

Types of Personality

Importance of Carl Jung’s Theory

Holland's Occupational Personality Type

Friedman and Roseman’s Classification of Personality

Big Five Personality Traits

Personal Effectiveness

Meaning of Attitude

Features of Attitude

Types of Attitude

Attitude Formation

Attitude Change

Meaning of Group Behaviour

Characteristics or Features of a Group

Types of Group

Group Formation Stages

Interpersonal Behaviour

Types of Interpersonal Behaviour

Interpersonal Skills

Meaning and Key Features of Interpersonal Skills

Case Study 1: Manager and Team Conflict

Case Study 2: Cross-functional Project Team

Case Study 3: Conflict Between Coworkers

Transactional Analysis

Concept and Determinants

Uses of Transactional Analysis

Case Study: Manager–Employee Conflict

Johari Window

Importance of the Johari Window

Perception in Organisational Behaviour

Meaning and Features of Perception in Organisational Behaviour

Perceptual Process Steps

Importance of Perception in Organisations

Common Perceptual Errors

Case Study: Employee–Manager Misperception

Perceptual Process in the Case

Lessons from the Case

Improving Perception in Organisational Behaviour

Key Behavioural Applications of Perception

Illustrative Workplace Case Study

How Perception Shapes Behaviour in This Case

Behavioural Consequences

Learning Points for Managers and Students