An IT company creates a cross-functional project team with members from software, marketing, and customer support to launch a new app.
Initial Situation
Initially, meetings are chaotic:
Role of Interpersonal Skills
One team member, Aisha, has strong interpersonal skills. She takes the initiative to:
Result
Gradually, others copy her style. People wait for their turn, ask clarifying questions, and separate “issue with idea” from “issue with person”.
The team agrees on a realistic launch timeline and features prioritised according to both technical feasibility and customer needs.
The app launches with fewer bugs and better user acceptance because of improved communication and collaboration.